FAQs

Here are some of the most frequently asked questions. Your feedback is very important to us as we strive to provide the best customer experience. If you have any questions, email us at info@trylunaris.com.

Q: How long will it take to receive my items?
A: Shipping typically takes between 5 and 8 business days. Delivery times may vary depending on demand and destination.

Q: How long will it take to receive a tracking number?
A: Tracking numbers are usually provided within 1 business day.

Q: Where can I place an order?
A: You can place an order from any country; we ship worldwide.

Q: Will I receive a confirmation number when I place my order?
A: Yes, you will receive an order confirmation email with an order number immediately after placing your order. If you don’t receive it within 24 hours, please contact us.

Q: Who can I contact if I have issues with my order?
A: All inquiries can be sent to info@zoeshop.com. Our dedicated customer service team will ensure your issue is resolved as quickly as possible.

Q: How can I pay?
A: We accept major credit cards: Visa, Mastercard, Amex, Apple Pay, as well as PayPal and Cash on Delivery.

Q: Is payment on this site secure?
A: You can rest assured that all purchases made on our site are secure.

Q: If I enter my email address, will my information be sold?
A: We do not sell customer information. Emails are used solely to track orders and send newsletters about promotions and discount coupons.

Q: Does the customer need to pay customs duties?
A: Our products are shipped directly from Italy, so no customs duties apply.